Terms of service

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to wildfish club. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, wildfish club will not held responsible and will not offer any compensation in such cases.

Wildfish club will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

Ordering

Given the popularity and/or supply constraints of some of our products, wildfish club may have to limit the number of products available for purchase. Wildfish club reserves the right to change quantities available for purchase at any time, even after you place an order.

Order Cancelation

Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.

SHIPPING AND DELIVERY

Shipping times displayed on wildfish club refer to the estimated time required for your order to be processed and shipped from our facilities.

Once your package leaves our warehouse, the actual delivery time may be affected by factors beyond our control, including carrier delays, weather conditions, customs processing, holidays, or other unexpected circumstances.

If you are planning to use your wildfish club apparel or gear for a special occasion, fishing tournament, outdoor adventure, or scheduled trip, we recommend placing your order well in advance to ensure your items arrive on time.

Wildfish club cannot be held responsible for delays caused by shipping carriers or circumstances beyond our control. However, our team is always committed to providing support and working with you to ensure a smooth shopping experience.

If your package experiences a shipping issue, wildfish club  will work with the shipping carrier to help resolve the problem. If your package is confirmed lost during transit, we will provide a replacement shipment free of charge whenever possible. If the item is no longer available, we will offer a refund option.

Wildfish club provides shipping updates through our website notifications and customer emails, including information about possible delays during peak seasons such as Christmas, holidays, or major promotional periods. We encourage customers to place orders in advance to ensure their fishing apparel and gear arrive on time.

There may be occasions when wildfish club confirms your order but later discovers that the requested product is unavailable. If we are unable to fulfill your order within a reasonable timeframe, we will contact you and provide options to cancel the order and receive a full refund.

We aim to make the delivery process as simple and convenient as possible. Orders can be shipped to residential addresses, workplaces, and eligible delivery locations. Please note that some expedited shipping services may require a signature upon delivery and may only be available for physical addresses.

Shipping and delivery times are calculated in business days from Monday to Friday. During major holidays, including Christmas and the Chinese Lunar New Year, please allow additional processing and delivery time. We will provide notifications regarding possible delays during these periods.

Customers are responsible for providing complete and accurate shipping information. Once an order has been shipped, wildfish club cannot modify the delivery address and is not responsible for packages lost due to incorrect or incomplete address information.

Wildfish club is not responsible for packages that are delayed, returned, destroyed, or confiscated due to customs regulations or restrictions in the destination country. Customers are responsible for ensuring that purchased products comply with their local laws and regulations.

Any import duties, taxes, or customs fees that may apply are the responsibility of the customer. Please note that shipping insurance does not cover customs-related issues, including packages delayed, refused, destroyed, or confiscated due to local regulations.

If a customer refuses delivery due to import duties, taxes, or customs fees, the customer will be responsible for any costs associated with the return or handling of the package.

Orders marked as "Delivered" by the shipping carrier are considered successfully delivered. Wildfish club cannot be held responsible for packages that are reported as delivered but cannot be located by the customer. In such cases, customers should contact the shipping carrier directly for further assistance.

If delivery fails for any reason and the shipping address provided by the customer was correct, wildfish club cannot be held responsible for packages returned by the carrier.

Customers are responsible for reviewing their order details before completing checkout. Wildfish club will ship the items selected by the customer in the order confirmation. We cannot be held responsible for customers receiving an incorrect item if the wrong product, size, or variation was selected when placing the order.

Exchange and Returns (Money Back Guarantee)

General Policy

These are wildfish club's Standard Return Policies, applicable only to products purchased directly from our official website.

Wildfish club is committed to providing high-quality fishing apparel and gear. If you are not completely satisfied with your purchase, you may request a return or exchange within the valid return period.

All return requests must receive a Return Merchandise Authorization (RMA) before sending any items back.

If a product arrives defective, damaged, or does not function as expected before use, you may request a return or replacement within 30 days of receiving your order.

Items Not Eligible for Return

The following products are not eligible for return and will be sent back to the customer at their own cost if received:

• Any items not purchased directly from WILDFISH CLUB.
• Items returned after more than 30 days from the delivery date.
• Items without original packaging, tags, accessories, manuals, or any items originally included with the product.
• Items showing physical damage caused by accidents, improper use, misuse, or normal wear and tear.
• Items that have been used, washed, or altered and are no longer in original condition.

If a returned package is lost during transportation, WILDFISH CLUB will not be responsible for the loss. We strongly recommend using a tracked shipping service when returning products.